Before you receive a text, please be sure that you have checked your email connected to your EngineEars account to be sure you have properly connected your account. You should have received an email upon signing up to verify your email address.
Note, please be sure to check all email inboxes including spam.
To update the card on file that you are paying for a membership with, simply make your way to the Dashboard. Find the drop-down menu in the top right and navigate to ‘Settings’. Once in settings, select 'Manage Subscription'. Once inside the Membership Status window, you will see the option to add/update your payment method.
You are able to cancel your membership with the "manage subscription" option under your profile settings. Navigate to the drop-down menu in the top right of your Dashboard. From here, select settings and navigate to the manage subscription button. Once here, you can cancel, pause, or upgrade your membership.
Then reach out to our support team here to have your profile permanently deleted.
We suggest using the 'reset password' option. You will find this option at the bottom of the sign up page. Also note, make sure you have clicked the link in the verification email we sent when you first signed up.
You are able to update your username by logging into EngineEars and clicking in the 'Account Details' section within the settings page. You can locate the settings page by clicking in the top right corner where your username is.Click here for step by step Instructions to update your username
You are able to update your payments by logging into EngineEars and clicking 'Manage Payments' within the settings page under your username in the top right corner.
At this time we recommend posting the promotional assets you received in the onboarding deck. For users that have not only posted the assets but also stuck to the schedule, we have seen great results.
We also encourage engineers to merge their work from off the platform. This allows engineers to quickly become verified, resulting in more exposure on the platform.
If you would like to learn more, Click here to get a better understanding of how to grow your clientele on EngineEars.
When your artist or client is booking you they will select a service package you offer > then they will be instructed to fill out project details as intended > After details have been filled in and they make it to the payment section, you will find the option to use Klarna as a payment option. Attached is a screenshot showing this.
Listed below are export and upload instructions for Logic X Pro, Pro Tools, and Ableton to help both parties involved in the project.
These are also hosted on the platform when you are in the flow of a project, located in the bottom right corner.
Full Stems - Export/Upload Instructions
Two Track - Export/Upload Instructions
Full Stems - Export/Upload Instructions
Two Track - Export/Upload Instructions
The payment options we offer for customers are PayPal, Cashapp, Apple Pay, Google Pay, StretchPay with Klarna, as well as Debit/Credit Card payments.
A 2-Track mixing project is a stereo-mix (contains 2 speakers, a left and a right) that contains an already bounced instrumental and stemmed out vocals (stemmed out = multiple files). The engineer will have less control over each individual element within the beat/instrumental as it is bounced into one file - however, the engineer will have complete control over the vocals.
A Full-stem mixing project is a stereo-mix (contains 2 speakers, a left and a right) - this is the most common mix you see/hear. The engineer has complete control over each individual element within the stemmed out beat/instrumental - as well as the stemmed out vocals.
A Mastering project is the next step after the mixing process, it’s the process of preparing and optimizing recorded audio for distribution. The goal of mastering is to ensure that the audio sounds consistent across different playback systems and to make it as loud and impactful as possible without introducing distortion or other audio artifacts. For mastering, the engineer will only need the mixed down, final version of the audio in a high-resolution format such as WAV or AIFF.A
Dolby Atmos mixing project contains a 7.1 speaker setup (7 positioned speakers and 1 sub) which allows the engineer the ability to place and move sounds in a 3D environment with more precision, allowing for even more creative possibilities.
Yes, the artist would need to create an account/profile to book an engineer for their services. However, an engineer can create a booking link and send it to an artist that does not have an account. When the artist clicks ‘book’ it will prompt them to create an account/profile. An engineer can also send a booking link, of an unfunded project mix, to an artist to review. If the artist likes the mix, they click ‘book’ and are prompted to create a profile.
To upload STEMS, first, make sure all of your STEMS are exported correctly. Once your STEMS are exported, highlight all of the STEMS, right-click, and then select ‘Compress’. This will create a .zip file. Rename this file accordingly and upload this .zip file to EngineEars for your engineer to download.
STEMS are all of the individual parts of a song exported to their own track. These are used by the engineer to rebuild the song while being able to control/manipulate each sound as they see fit.
Thanks to the curriculum that The Dolby Institute provided to EngineEars, we’ve molded an official 50+ hour Dolby Atmos Certification Course, blended between 38 hours of individual self-training segments, between 25 modules, spread across a total of 5 parts, and 8 Hours of in-person training in an actual Dolby Atmos Enabled Studio sponsored by EngineEars. Click here for a detailed breakdown!
If you are already mixing in Dolby ATMOS confidently, you can get approved to offer Dolby Atmos services on your profile by sending the ADM Wav File, mp4, and Stereo Master of Two Dolby ATMOS mixes you have completed yourself and our team of Certified Dolby Atmos Engineers will review your work to ensure you are ready to host Dolby Atmos services on the platform. We will email you with the results!
Note: This does not mean you are Dolby certified, you must take the EngineEars Dolby ATMOS Certification Course to be certified in Dolby ATMOS.
If you cannot login and the ‘reset password’ option is not working it is because the email associated with the account has not been verified. Please refer to the most recent verification email that was sent by EngineEars and click the link to verify your email. Once your email is verified you will be able to login and use the ‘reset password’ feature for future issues.
If you notice a bug on the platform or are experiencing an issue, please submit a ticket to customer support here and a representative will provide assistance.
Go to engineears.com and sign up. When you sign up you will be able to select what type of account you want to sign up for.
if you're not in a supported region, we will reach out to you when the platform is updated to support your region. Please have patience as we are diligently working to create a platform that supports engineers globally.
Please be sure while setting up Stripe you are filling out every detail that is listed by clicking on all 3 pencil icons. You may be required to select a drop-down to fill in personal information. Until you fill out every option, you will be brought to this screen. I will note, there are two parts to this process. Please be sure you are setting up "Stripe Connect" to ensure a proper setup.
To have access to the Dolby Atmos Course, you must be verified through EngineEars, as well as be a platinum annual member. You can find all information regarding the Dolby courses on our Community page at www.engineears.com/community or within our help center.
All of our members have full autonomy with their memberships. To upgrade, pause, or cancel your membership, please visit your EngineEars Dashboard and navigate to the dropdown menu in the upper-right corner. Select ‘settings’ in the dropdown menu, this will bring you to a page where you can manage payment and manage your subscription. Select ‘manage your subscription’ and select the option that best suits your needs.
All Platinum members get exclusive access to our in-depth plugin tutorial videos, showcased by some of the industry's best! In addition, Platinum annual members get access to our educational courses including our Dolby Atmos Certification program. All of this exclusive content and information can be found on the EngineEars Community page. You can access the Community page via the icon at the top of your Dashboard or by visiting www.engineears.com/community.
Thanks for your interest in joining the EngineEars community!
Once you sign up and create your Engineer Profile you’re able to get started with setting up services. If you get an error message that means you're in a region that isn't supported at the moment. Once we have the tools and features built and implemented to onboard your region, you’ll receive an email inviting you to get started!
If you miss your onboarding call, please reach out to community@engineears.com and a specialized representative will assist you in joining a new onboarding call.
We truly appreciate your interest in joining the EngineEars community! Unfortunately, we are unable to give an approximate time for the wait but I can assure you we are working on it tirelessly to see all engineers are onboarded globally.
To edit the credits you have selected, simply press "edit profile" on your EngineEars profile, scroll down to the portfolio section, and select "edit credits".
To list credits in the Folder section of the portfolio, you are able to either select projects that you have completed through the platform or select Muso.ai credits.
At the moment you are only able to add songs to your portfolio that you have completed on the EngineEars platform, however, in the future, we will support user-uploaded content for the portfolio option.Until this option is enabled, you would have to book yourself to add to the portfolio. When this feature is enabled, you will be able to upload your own work.
You are able to update your profile photo by logging into EngineEars and clicking 'View Profile' under your username in the top right corner. From here, click “edit profile” and you will have the option to upload a new profile picture.
At the moment, you are only able to upload music to your portfolio that has been completed through EngineEars or has been credited through Muso.ai. To do this, go to your profile and select ‘edit profile’. Then, navigate to the portfolio folder and select a song you would like to display. (Note: this will require approval from the artist if you are an engineer). To add Muso.ai credits, go to your profile and select ‘edit profile’. Then, navigate to the Muso.ai folder and select ‘add credits’. This will prompt you to type in your Muso.ai profile name. Once you find your profile, it will be reviewed internally to verify your credentials. Once verified, your Muso.ai credits will be available for you to select which credits you would like to display on your profile.
To change this, log in to your EngineEars account and click the "View Profile" option. Once on your profile, press the "Edit Profile" option on the right side under your banner. Here you will be able to unselect your initial account type choice and change it to your intended account type.
To leave a rating for your engineer, log in to your EngineEars profile and click into the Projects tab at the top. Next, click into the 'Projects' window and scroll down to 'Completed Projects'. From there, you can click into the respective project and leave a review and rating.
Engineers may reject projects for a number of reasons, including: scheduling issues, workload issues, file issues, etc. If your project is rejected you may find a new engineer to book with or ask our team of experts to help find one for you. Just contact communitiy@engineears.com to speak to a representative.
If you booked a project and made a payment but the project is not showing up on your profile, please reach out to info@engineeaes.com and a specialized representative will assist you further.
You can use the ‘Find my engineer’ feature on the platform and search from a number of filters including price, genre, and even verified credits! If you would like extra assistance please reach out to community@engineears.com and a representative will be able to assist you further.
If you’re engineer is unresponsive to your messages you can reach out to support and a specialized representative can help contact the engineer for you. You can click the "help" icon at the top of your dashboard or profile or click here to submit a support ticket.
If the files are not recorded properly or are of bad quality we highly suggest rejecting the project files and requesting that your client re-records the vocals before you accept the mixing project. This is to ensure your mixing abilities are reflected as true as possible.
Listed below are export and upload instructions for Logic X Pro, Pro Tools, and Ableton to help both parties involved in the project.
These are also hosted on the platform when you are in the flow of a project, located in the bottom right corner.
Full Stems - Export/Upload Instructions
Two Track - Export/Upload Instructions
Full Stems - Export/Upload Instructions
Two Track - Export/Upload Instructions
Full Stems - Export/Upload Instructions
Two Track - Export/Upload Instructions
If your project has stalled and you have not been able to get a response from your collaborator, please contact support at info@engineears.com and a specialized representative will assist you further.
If you are unhappy with your mix/master, you may request a revision from your engineer. If revisions have not proven to be useful in getting the sound you want, please reach out to customer support at info@engineears.com and a specialized representative will assist you in opening a project dispute.
To inquire about a refund please contact info@engineears.com and a specialized representative can assist you in all refunds, kill fee’s, and project disputes.
To cancel a project, please contact info@engineears.com and a specialized representative can assist you in resolving all of your project issues.
The lowest price you are able to offer for mixing services is $100 and the minimum for mastering services is $50. However, if you are a platinum member, using the ‘create a discounted booking link’ feature below your service, you are able to charge as low as $10. You are also able to click "start a project" on your dashboard - here, you are able to fill out all details of an upcoming project, overwrite a new price other than your service listing and share with your client!
You are able to use the "currently booking" switch on your profile - simply go to your profile and press "edit profile". From here you will see the "currently booking" switch to show clients whether you are allowing bookings at that time.To make changes to your schedule individually:1. Go to your profile and select the service in which you would like to change your availability for. (If your goal is to block a certain day, be sure to edit your schedule for all services listed.)2. If no changes need to be made to pricing - press "save package" and it will take you to the window that allows you to edit your schedule.3. Press "save preferences" to lock in the changes made to your schedule.Please let us know if you are still having issues setting this up. We are here to help!
Have you attended an Onboarding Call? If you have not received an onboarding invitation, please remain patient as we are diligently onboarding users weekly. We will reach out when it is your turn.We are currently allowing limited access to be a verified engineer on EngineEars, so we can be as involved as needed in any project and give focused attention to any issues that arise.By doing this, we can make sure we stay on track to develop & build the best platform for you. In the meantime thank you for being patient. We will reach out when it is your time to be onboarded.
To add another service to your profile, simply log in to your EngineEars account and click the 'view profile' option in the top right corner. Next, click the 'edit profile' option underneath your banner - then scroll down to the bottom of the page where your services are listed. You should see the option "Add New Package" next to the packages you have listed currently.
You can use the "Generate Booking" button on your dashboard to pre-define the entire package and then use "Overwrite price" in order to set the price for the whole package to be exactly what you want.
Our internal team of verified engineers have specific factors that they are looking for whenever grading mixes.However, if these edits you made were specifically requested by the client and/or they were positively acknowledged, you can dispute the verification result! I would suggest sending any screenshots from the project that supports your claim. You can contest your grade by emailing info@engineears.com.
Verification happens weekly. Once you have completed the correct amount of projects, you will automatically be entered into the verification process. Once reviewed by our team you will receive an email from our team with your results. If you pass you will already have your verification badge by the time you receive your email.
Once on board, In order to be verified you’ll need to complete 5 mixing projects or 5 mastering projects through the platform to be submitted for internal review, internal review could take up to 2 weeks. If you pass the review, you’ll be verified. If not we’ll provide feedback and you’ll be able to submit projects in the future for review.
In order to become eligible for verification on EngineEars, you must complete either 5 mixing projects or 5 mastering projects from start-to-finish on the platform to be entered into verification.
At this time we recommend posting the promotional assets you received in the onboarding deck. For users that have not only posted the assets but also stuck to the schedule, we have seen great results.Also, Platinum and Gold members have the ability to also list their credits with Muso.ai - doing this will allow your profile to show up in the sonic-based matching feature we offer for artists. This feature allows artists to upload their song to receive 3 Engineer recommendations from the platform. Also, keep in mind once you become verified on the platform you will become visible to artists using the search page on the platform.We encourage engineers to merge their work from off the platform. This allows engineers to quickly become verified, resulting in more exposure on the platform.EngineEars goal is to empower engineers, eliminating any confusion or inconvenience while getting paid. We offer a Klarna payment option for artists that allows you to break up the payment over time. I would also recommend sending this video to any artist you plan to or want to work with.
You can opt in for company wide promos on your Dashboard or you can create your own custom promo code from your dashboard. In addition, you can use the ‘Generate Booking’ feature where you can create a custom link for your customer and override the price to whatever you want it to be.
On your EngineEars Dashboard, navigate to your transaction history. From here you will see a download icon next to each transaction. Click this icon and the receipt/invoice will download to your device.
On your EngineEars Dashboard, in the top right is where you will see your funds. If you have available funds they will appear here where you can click ‘cash out’ to transfer these funds to your connected bank account.
